Privacy policy

This Privacy Policy (“Privacy Policy”) describes how AA-I Technologies Ltd. (“Company”, “we", “us” or “our”) collects, uses, processes and discloses Personal Data (as defined below) in connection with the operation and use of the website or any digital assets operated by us (collectively, the “Website”), products and services made available by the Company (collectively, the “Services”).

This Privacy Policy further explains how we safeguard your Personal Data, how such data may be used or shared with others, and how you may exercise your rights related to your Personal Data, as required under applicable data protection laws.

This Privacy Policy forms an integral part of the terms governing the use of the Website and Services (“Terms”) governing an individual browsing, accessing or using the Website or Services (herein after “User”, “you” or “your”).

ANY PERSONAL DATA YOU PROVIDE IS MADE AT YOUR FREE WILL AND CONSENT (WHERE REQUIRED UNDER APPLICABLE DATA PROTECTION LAWS), AND YOU ACKNOWLEDGE THAT YOU ARE NOT UNDER ANY STATUTORY OBLIGATION TO PROVIDE PERSONAL DATA TO THE COMPANY.

We may update this Privacy Policy from time to time. The most current version will be posted on the Website, and the date of the latest update will appear under the “Last Updated” heading. Where an update materially affects your rights or our processing of Personal Data, we will provide notice through the Website or by other appropriate means. Where required by applicable law, we will obtain your consent before implementing the relevant update. Unless otherwise stated, updates to this Privacy Policy will take effect when the updated Privacy Policy is posted on the Website. We encourage you to review this Privacy Policy periodically to remain informed about our privacy practices.

The Company determines the means and purposes of processing Personal Data and is the “data controller” (or equivalent term under applicable data protection laws) of the Personal Data processed by it as detailed in this Privacy Policy.

For questions, inquiries or concerns regarding this Privacy Policy or the processing of your Personal Data, you may contact our privacy team at:

• Address: Rogovin Acro One Tower, 6th Floor, 21 Abba Hillel Silver Road, Ramat Gan 5252213, Israel.
• Email address: privacy@doubleai.com

We collect information related to your use of and interactions with us, our Website and Services. This information may include both data that does not identify you or any specific natural person and cannot reasonably be used for such identification (“Non-Personal Data”), as well as data that identifies an individual or may, with reasonable effort, be used to identify an individual (“Personal Data”). If we combine Personal Data with Non-Personal Data, we will treat the combined data as Personal Data.

Below, we describe the Personal Data we collect, the purposes for which we process and use it, and our lawful basis for processing under the EU General Data Protection Regulations (“GDPR”), where applicable.

(i) Online Identifiers and Usage Data

When you access our Website, otherwise interact with its content and features, or use our Services, certain information regarding your access and use is collected through cookies and tracking technologies used by us, our third-party service providers and our marketing partners. This information may include online and device identifiers, such as Internet Protocol ("IP") address, cookie identifiers, device identifiers, user agent, browser type, operating system, approximate geolocation derived from an IP address, and other unique identifiers associated with your browser or device (collectively, “Online Identifiers”). To the extent that Online Identifiers or Usage Data identify, or can reasonably be linked to, an individual, household or device, we treat them as Personal Data We may also collect information about your use of and interactions with the Website and Services, including pages viewed, features used, clickstream data, referring and exit pages, session duration, date and time stamps, language preferences, actions taken within the Services, session recording, error logs and crash reports (collectively, “Usage Data”).

We use Online Identifiers and Usage Data to:

• enable the functionality, operation, maintenance and security of the Website and Services;
• authenticate users, manage sessions and remember preferences;
• detect, investigate and prevent fraud, misuse, unauthorized access, security incidents and technical problems;
• troubleshoot, debug and improve the performance, functionality and user experience of the Website and Services;
• generate internal analytics, measurements and statistics; and
• subject to your preferences and applicable law, measure the effectiveness of marketing activities and deliver or facilitate interest-based advertising.

Lawful Basis: Usage Data is processed based on our legitimate interests in operating, securing, maintaining and improving the Services. To the extent the Website will include marketing or targeting cookies, will be processed based on your consent, which we will obtain through our cookie notice and consent management platform. You may withdraw your consent at any time through the cookie preference settings available on the Website.

(ii) Contact Information and Communications Data

If you contact us, request information about the Services, or otherwise communicate with us, we may collect your name, business email address, telephone number, company name, job title and any other information you choose to provide (“Contact Information”). We may also collect and retain the content of your communications with us, including correspondence, support requests, feedback, survey responses and other materials or information you provide to us, as well as information relating to our communications with you, such as the date and time of communications and your interactions with email communications, including the date and time at which an email is accessed (collectively, “Communications Data”).

We use Contact Information and Communications Data to:

• provide you with information about the Services and manage our relationship with you;
• maintain records of our communications and requests;
• improve our customer support, sales, marketing and Services;
• establish, exercise or defend legal claims; and
• comply with applicable legal and regulatory obligations.

Subject to applicable law, we may use your Contact Information to send you communications about our Services, including product updates, new features, events, surveys, offers and other promotional content. You may opt out of marketing communications at any time by using the unsubscribe link included in the relevant communication or by contacting us using the contact details set out in Section 3. Opting out of marketing communications will not affect our ability to send you non-promotional communications, including account, security, service-related or transactional communications.

Lawful Basis: Where the GDPR applies, we process Contact Information and Communications Data based on our legitimate interest. Where consent is required by applicable law for marketing communications, we will rely on your consent, which you may withdraw at any time.

(iii) Account and Registration Information

When you create, access or administer an account for the Services, we collect Contact Information such as your name, business email address, company name, job title, account credentials, and other information you provide in connection with account registration or administration (collectively, “Account Information”). Where applicable, we may also collect information necessary to manage subscriptions, payments, invoices and other commercial aspects of our relationship with you or the organization on whose behalf you use the Services, such as billing contact details, billing address, subscription plan and transaction-related information (“Billing Information”). Payment card information, where applicable, will be processed by our third-party payment service providers and not by us.

We use Account Information and Billing Information to:

• create, authenticate, maintain and administer your account;
• provide, operate, secure, support and improve the Services;
• manage User access, permissions and account settings;
• process subscriptions, payments and invoices, where applicable;
• communicate with you regarding your account, the Services, updates, technical notices and support requests;
• prevent fraud, misuse, security incidents and other unlawful activity; and
• comply with applicable legal, regulatory, accounting and record-keeping obligations.

Lawful Basis: Where the GDPR applies, we process Account Information and Billing Information as necessary to perform a contract with you subject to the Terms.

Depending on the nature of your interaction with us, we may collect the information described above as follows:

• Automatically - we may use cookies, as described in Section 6, or similar tracking technologies to collect certain information automatically when you interact with our Website or Services.
• Directly from you - we collect Personal Data that you voluntarily provide to us, including when you create or administer an account, contact us or otherwise communicate with us.

We use “cookies” (or similar tracking technologies such as tags, pixels, etc.) when you access to, interact with, or use our Website. The use of cookies is standard industry-wide practice. A “cookie” is a small piece of information that a website assigns and stores on your device or browser while you are viewing a website. Cookies can be used for various purposes, including allowing you to navigate between pages efficiently, enabling automatic activation of certain features, for statistical purposes, as well as for advertising purposes.

Cookies can be either placed by us, or by third parties such as analytic providers, marketing partners, social media, etc. In addition, the duration of such cookies (meaning the period until such are deleted) can be either “session” – meaning deleted when you close your browser, or “persistent” – meaning longer periods according to their purpose and settings, provided however that you can delete or block cookies through your browser or device settings as further explained below.

Note most browsers will allow you to erase cookies from your computer’s hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. Please refer to the setting or the support page of your browser to learn more about how you can adjust your privacy and security settings.

Please note that once you choose to opt out or disable cookies, some features of our Website and Services may not operate properly and your online experience may be limited. In addition, even if you do opt-out, you may still receive some content and advertising, however, it will not be targeted content or advertising.

We share your Personal Data with third parties, including our affiliated companies, partners or service providers that help us provide, operate and manage our Website, business operations, marketing operations and our Services. The categories of such third-party recipients, the type of Personal Data we will share and the purposes for which we will share the Personal Data are as follows:

• Our Service Providers - We share Personal Data with service providers that perform services on our behalf. These third parties may include technology, hosting, analytics, management, security and communications providers. These providers are prohibited from using the Personal Data we share with them for purposes other than providing the requested functions and services to us. The Personal Data shared may include any Personal Data processed by us, as necessary to provide the relevant services.
• Marketing Partners - We may share Personal Data with marketing partners whose tools or services we use to market and promote our Website and Services, including in connection with marketing campaigns and targeted online advertising. These partners may include social media platforms and other marketing service providers. They may combine your Personal Data with other data that they independently collect from your visits and interactions across the web.
• Our Company Group and Corporate Transactions - We may share Personal Data within our company group to fulfill the purposes for which the Personal Data was collected and retained, or in connection with a corporate transaction, such as the sale of all or a substantial part of our business, a merger or a consolidation. The Personal Data shared may include any Personal Data processed by us, as necessary for these purposes. Any affiliated company or acquiring entity, as applicable, will assume the rights and obligations described in this Privacy Policy.
• Enforcement of Our Rights, Security and Fraud Prevention, and Law Enforcement - We may disclose Personal Data to law enforcement authorities, governmental agencies or authorized third parties as necessary to comply with applicable law or respond to a valid legal request. We may also share Personal Data to enforce our policies and agreements, defend our rights, investigate potential violations, suspected illegal activity or any other activity that may expose us, you or third parties to legal liability, in each case only to the extent necessary. The Personal Data shared may include any Personal Data necessary to fulfill the purposes described above.

For the avoidance of doubt, we may transfer, disclose or otherwise use Non-Personal Data, information linked to anonymous random identifiers, or information aggregated in a non-identifiable manner, at our discretion and without limitation, subject to applicable law.

Depending on your relationship with us, your jurisdiction and the data protection laws applicable to you, you may have certain rights in relation to your Personal Data and may request that we take certain actions with respect to it.

The principal rights that may apply to your Personal Data (subject to your jurisdiction and additional conditions) may include:

• Right to Be Informed - You have the right to receive information regarding our privacy practices, including the Personal Data we collect and how we use it, as described in this Privacy Policy. If you have additional questions, you may contact us as set forth in this Privacy Policy.
• Right to Access/Inspect Your Personal Data – you have the right to ask us to confirm whether or not we collect and use your Personal Data and which Personal Data we specifically hold about you, and to ask for a copy of your Personal Data or otherwise access it.
• Right to Correction/Rectification - You have the right to ask us to correct inaccurate Personal Data or update the Personal Data we hold about you, taking into account the nature and purposes of the processing.
• Right to Deletion - You have the right to request the deletion of certain Personal Data that we process if the applicable conditions are satisfied, including where we no longer need it for the purpose for which we collected it, where we have used it unlawfully, where the processing is based on your consent, or where we are subject to a legal obligation to delete it. Deletion requests are subject to our rights and obligations under applicable law.
• Right to Withdraw Consent – when we collect and process your Personal Data based on your consent, you have the right to withdraw such consent at any time.
• Right to Opt Out - You have the right to opt out of receiving our marketing communications, where applicable, by using the unsubscribe option included in the relevant communication.
• Right to Data Portability - You have the right to request a copy of your Personal Data in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the Personal Data to another controller.

For more information about your privacy rights and how to exercise them, please contact us at: privacy@doubleai.com.

We will respond and fulfill your request within the timeframe required under applicable laws. When you submit a request, we will take steps to verify your identity and your request by matching the information provided by you with the information we have in our records. In some cases, we may request additional information to verify your identity, or where necessary to process your request. If we are unable to verify your identity after a good faith attempt, we may deny the request and, if so, will explain the basis for denial and how to remedy any deficiencies, where applicable.

In general, we retain the Personal Data we collect for as long as it remains necessary for the purposes set forth above, all under the applicable regulation, or until you express your preference to optout, where applicable.

Other circumstances in which we will retain your Personal Data for longer periods of time include: (i) where we are required to do so in accordance with legal, regulatory, tax, or accounting requirements, or (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges, or (iii) if we reasonably believe there is a prospect of litigation relating to your Personal Data. Please note that except as required by applicable law, we will not be obligated to retain your data for any particular period, and we may delete it for any reason and at any time, without providing you with prior notice if our intention to do so.

Securing your Personal Data is a high priority. We design our systems with security and privacy in mind and have implemented physical, technical and administrative security measures designed to comply with applicable laws and industry standards, including encryption and access controls.

Note that we cannot be held responsible for unauthorized or unintended access beyond our control, and we make no warranty, express, implied, or otherwise, that we will always be able to prevent such access.

Please contact us at: privacy@doubleai.com if you believe that your privacy has not been handled in accordance with this Privacy Policy or if you become aware of a third party's attempt to gain unauthorized access to any of your Personal Data. We will make reasonable efforts to notify you and the appropriate authorities, where required by applicable law, if we discover a security incident involving your Personal Data.

We may store or process your Personal Data in the EU, the United States or in other countries. Thus, any information you provide us may be transferred to and processed in countries other than the country from which you accessed our website or Services. We will take appropriate measures in line with industry standards to ensure that your Personal Data receives an adequate level of data protection upon its transfer. When Personal Data collected from within the EEA is transferred outside this territory, we take necessary steps in order to ensure that sufficient safeguards are provided during the transferring of such Personal Data, pursuant with transfer mechanisms approved by applicable laws, which may include the Standard Contractual Clauses or other approved framework.

Our Website and Services are not intended for children, and we do not knowingly collect or maintain Personal Data relating to anyone under the age of 18. Please contact us at privacy@doubleai.com if you have reason to believe that a child has provided us with any Personal Data.